Legal Terms for Flower Delivery Orders

Dulwich Flowers Online Delivery Terms and Conditions

Introduction

Welcome to Dulwich Flowers. We are dedicated to providing beautiful, fresh flowers delivered across Dulwich and surrounding areas. These Terms and Conditions (the "Terms") outline the basis upon which customers use our website and purchase our flower delivery products and services. By placing an order through our site, you confirm that you have read, understood, and agreed to these Terms. For the purposes of these Terms, "we", "us" or "our" refers to Dulwich Flowers and "you" or "your" refers to the customer placing an order with us.

Order Process

You may place orders for flowers and related products via our online platform, selecting from our range of bouquets, arrangements, and gifts. Orders must be submitted by completing and submitting the online order form. Please ensure that all information provided, particularly recipient details and delivery addresses, are accurate and complete to avoid delivery issues or delays.

After placing an order, you will receive an email acknowledging receipt of your order. This order acknowledgment does not constitute acceptance of your order. Acceptance occurs only once payment has been processed and we have sent you an order confirmation. We reserve the right to refuse or cancel any order prior to acceptance, for example, if an item is unavailable or if we suspect fraudulent activity.

If the item you have ordered is unavailable, we will contact you as soon as possible to discuss alternative options, such as substitution with a similar product or issuing a refund.

Payments

Payment for all flower arrangements and delivery charges must be made in full at the time of ordering. We accept major credit and debit cards and may offer other recognised online payment methods as indicated during the checkout process. All prices are inclusive of VAT unless otherwise stated.

Prices and availability of products are subject to change without notice, but such changes will not affect orders already placed and confirmed. In the event of payment failure or cancellation by your bank or payment provider, we reserve the right to cancel your order until valid payment is received.

Delivery and Coverage Areas

We offer flower delivery services throughout Dulwich and the surrounding areas. Delivery dates and options will be presented at checkout and are subject to availability. We aim to deliver on your selected date; however, external circumstances (such as adverse weather or traffic delays) may impact this. Deliveries will be made to the address specified on your order. Please ensure someone is available to accept the delivery, or provide clear instructions for safe delivery or leaving with a neighbour.

If the recipient is unavailable or the address is incorrect, we may attempt to leave the order with a neighbour or in a safe location, unless you have advised otherwise. In cases where delivery cannot be completed, we will contact you to arrange a redelivery or collection. Additional charges may apply for repeated delivery attempts.

We ask that recipients check their flowers upon delivery and notify us within 24 hours should there be any issues or concerns regarding the products received.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible following placement of your order. Orders may be cancelled or changed up to 24 hours prior to the scheduled delivery date, provided the order has not already been prepared, dispatched or delivered. Please note that as many of our products are perishable, cancellations after preparation may not be possible and you may be charged in full.

Any refunds approved due to cancellation will be processed promptly using the original payment method. Please allow up to 5 working days for the refund to appear in your account, depending on your bank or payment provider.

Substitutions

Due to seasonal availability and the fresh nature of our products, certain flowers or gift items may occasionally be unavailable. In such circumstances, we reserve the right to substitute the unavailable item(s) with a similar product of equivalent or greater value, while maintaining the overall style and quality of your selected bouquet or arrangement. We will make every effort to inform you of significant changes before dispatch.

Personal Messages

Dulwich Flowers allows you to include a personal message with your flower order. Please ensure that your message does not contain offensive, obscene, or defamatory content. We reserve the right to refuse or edit messages that do not comply with our acceptable use policy.

Complaints and Queries

We take pride in the quality of our flowers and service. If you are dissatisfied with any aspect of your order or the service provided, please contact us promptly detailing your concerns. Complaints should ideally be raised within 48 hours of delivery. We will investigate and seek to resolve all issues amicably and efficiently, in line with our customer care policy. Photographic evidence may be requested for damaged items or quality issues.

Liability

Our liability to you in connection with any order is strictly limited to the purchase price of that order. We accept no liability for any indirect or consequential loss, damage, expenses, or costs whatsoever, including but not limited to loss of profits, arising out of or in connection with your use of our website or the products provided, to the fullest extent permitted by law.

We are not responsible for delays or failures in delivery caused by events outside our reasonable control, such as adverse weather, third-party courier errors, or incomplete/incorrect addresses supplied by you. In circumstances of force majeure, we will make every effort to keep you updated and to fulfil your order when reasonably possible.

We take reasonable steps to ensure our website is accurate and free from viruses and other harmful components, but we cannot guarantee uninterrupted access or freedom from technological faults. Use of our website is at your own risk.

Intellectual Property

All content on the Dulwich Flowers website, including but not limited to images, product descriptions, logos, and designs, is the intellectual property of Dulwich Flowers or its third-party licensors. You may not reproduce, copy, distribute, or use any content without our prior written consent.

Data Protection & Privacy

We will use and protect your personal information in accordance with current UK data protection legislation and our privacy policy. By placing an order, you consent to the collection, processing, and storage of your personal data for the purposes of fulfilling your order and providing you with our services. We do not sell or rent your information to third parties for marketing purposes.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting to our website. It is your responsibility to review these Terms each time you place an order or use our services. Your continued use of our website and services will signify your acceptance of the revised Terms.

Severability

If any provision of these Terms is held invalid or unenforceable, in whole or in part, by a court or relevant authority, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. You and Dulwich Flowers agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from these Terms or your use of our services.

Applicability

These Terms and Conditions apply to all customers making flower delivery orders online with Dulwich Flowers throughout Dulwich and all surrounding areas within our stated delivery range. They constitute the entire agreement between you and us in relation to your purchase of our products and services.

Contact and Customer Support

If you have any questions about these Terms and Conditions or require assistance with an order, please use the contact forms available on our website. Our customer care team is committed to resolving your queries efficiently and to your satisfaction.

Thank you for choosing Dulwich Flowers for your flower delivery needs in Dulwich and the local surrounding areas. We look forward to serving you with the freshest blooms and the highest standard of service every time.